Projects & Experience

2015 – Sr. Operations Consultant, Upstart
Present • Created extensive library of process guides, developed trainings, developed content
sustainability action plan & comprehensive resource content inventory.
• Led 3+ independent data analysis research projects to improve analytic data
accuracy & directed cross-functional coordination to develop solutions.
• Founding member of the Policy Team, developing operations policies in concert with
engineering sprints and in accordance with legal compliance. Served as
primary policy liaison for the Operations and Payments Teams.
• Initiated development & delivery of large-scale trainings covering improved empathy
& communications, customer interests, product features, and subject matter
specialization, etc.
• Developed extensive library of policy & process documentation and training materials
to match.

2013 – Lead Product Manager, Ancient Egyptian Architecture Online (AEGARON), UCLA
2015 Overall management of product execution, resource distribution, content management
and data modeling. Coordinated & supervised international production teams
(Cairo, Zurich, Los Angeles), managed deadlines & deliverables from all teams.
Designed website UI, conducted usability studies, and incorporated feedback.
Researched & executed resource acquisition, trained new team members.

2014 Field Supervisor, UCLA/RUG Excavation Project, Karanis, Egypt
Spearheaded site assessment, excavation, scientific documentation & analysis.
Managed excavation personnel, taught and supervised field practicum coursework for
UCLA/RUG Fayum field school. Researched & delivered educational lectures.

2013 Fellow & Discussant, Summer Institute for Advanced Topics in the Digital
Humanities, NEH/University of Arkansas/ASU Jonesboro
Collaborated in think tank discussing utilization and effectiveness of game engines for
scholarly research and instruction. Developed multiple small-scale modeling projects
to demonstrate usability principles.

2013 UX Analyst, RomeLab (Experiential Technologies Center), UCLA
Iterative usability & UX testing of embeddable scholarly content in a 3D game
environment, strategy development, content tracking, project liaison and public
outreach.

Lectures, Trainings, & Classes Taught

2016 Academic Income: Credit Analysis Specialization
Upstart Operations Training

2016 Customer Email Communication: Empathy & Conflict Resolution
Upstart Operations Training

2014 Field Supervisor and Field Practicum Instructor
UCLA/RUG Fayum Field School, Karanis (Kom Aushim), Egypt

2014 The Hows & Whys of Cultural Heritage Resource Management
UCLA/RUG Fayum Field School, Karanis (Kom Aushim), Egypt

2014 Field Photography & Practical Photo Editing for Archaeology
UCLA/RUG Fayum Field School, Karanis (Kom Aushim), Egypt

2012 The Uses of Adobe Illustrator for Archaeological Drawing and Illustration
UCLA/RUG/UofA Fayum Field School, Karanis (Kom Aushim), Egypt

2012 AN NE EA 103b – Ancient Egyptian Civilization
UCLA Department of Near Eastern Languages & Cultures (NELC)

2011 AN NE EA 103a – Ancient Egyptian Civilization
UCLA Department of Near Eastern Languages & Cultures (NELC)